

We are seeking an experienced insurance leader to join the WSR Insurance team. This role is responsible for developing team members, driving operational excellence, and ensuring exceptional service delivery. Successful candidates are collaborative leaders who enjoy coaching others, improving processes, and creating an environment where people can do their best work. As an independent agency serving clients since 1917, we believe strong teams arebuilt through accountability, continuous improvement, and a commitment to supporting both our clients and one another.
Position Overview
The Crop Team Manager leads and supports our Crop Insurance service team, focusing on team development, workflow execution, and operational excellence. This is a hands-on leadership role without a book of business, responsible for ensuring consistent service, regulatory compliance, and a positive team culture.
Key Responsibilities
· Lead, coach, and develop Crop Insurance team members by providing ongoing feedback, mentorship, performance management, and professional development opportunities.
· Oversee daily service operations to ensure work is completed accurately, efficiently, and in accordance with agency service standards.
· Monitor team workloads, capacity, and priorities, helping ensure timely completion of key seasonal activities and service commitments.
· Reinforce agency workflows, documentation standards, compliance requirements, and quality control procedures across the department.
· Partner with leadership to identify operational challenges and implement process improvements that increase efficiency and service quality.
· Support hiring, onboarding, training,and development efforts for team members, fostering a culture of accountability and continuous improvement.
· Collaborate with producers, service teams, carriers, and agency leadership to ensure a seamless client experience.
· Oversee crop insurance service activities, including policy processing, acreage reporting, claims coordination, and related administrative functions.
· Ensure compliance with USDA, RMA, FCIC, and carrier guidelines while maintaining strong quality standards throughout the department.
· Promote a positive, team-oriented environment focused on exceptional client service, operational excellence, and employee engagement.
Qualifications
· Minimum 5-7+ years of crop insurance or related insurance experience
· Active Crop Insurance License required
· Prior leadership, supervisory, coaching, or mentoring experience
· Strong understanding of crop insurance products, regulatory requirements, and carrier processes
· Demonstrated ability to manage workflows, priorities, and team performance
· Excellent communication, organizational, and problem-solving skills
· Proficient in agency management systems, Microsoft Office tools, and crop insurance carrier platforms preferred
· Associate's or Bachelor's degree and industry designations are a plus
Why WSR?
Our team is made up of professionals who:
· Value relationships and exceptional client service
· Take pride in supporting their communities
· Enjoy working in a collaborative, team-oriented environment
· Embrace continuous learning and professional growth
· Maintain the highest standards of integrity and professionalism
· Appreciate flexibility and work-life balance
Compensation
Annual compensation range: $85,000 -$105,000, plus bonus opportunities
Location & Work Arrangement
📍Woodland, CA. This is a full-time position. In-office work is preferred; however, hybrid and remote arrangements will be considered for qualified candidates.
